Borough Councillor Keith Watts has started a new campaign for improvements in Royal Mail delivery services in Whitchurch.
When the Local Delivery Office in Whitchurch was closed on 2nd May 2009, promises were made about the delivery service itself and about the handling of undelivered mail.
Keith Watts said “When I met Royal Mail’s Regional Delivery Manager Kevin Bunch in Whitchurch Town Hall, with Town Mayor Peter Williams and Overton Councillor Paula Baker, he made some promises. In particular he offered a free pick-up from Overton or Whitchurch Post Office so that people would not have to go to Basingstoke nor pay a fee for collecting mail that could not be delivered.
Royal Mail have totally failed to arrange this in nearly two years.
“More recently I am getting many reports of deliveries missed, several day’s mail being delivered at one time and that bags of undelivered mail are taken back to Basingstoke when the postmen’s hours are up. I have reported these complaints through Royal Mail’s customer sevice website and received derisory replies. Now I have written again to the Chief Executive of Royal Mail saying that the ‘organisation’ put in place after closure of our LDO does not work.
“I will be collecting names of people who want to join this campaign.
If you want to join in email me at email@example.com in the first instance.”
A copy of Keith’s letter to the Chief Executive of Royal Mail Group can be downloaded here.