The 200 year old Mill on the banks of the River Test has earned national recognition as a Quality Assured Visitor Attraction. The Mill is the oldest working silk mill in Britain still weaving in its original building, welcoming over 10,000 visitors a year.
The Visitor Attraction Quality Assurance Scheme (VAQAS) is managed by VisitEngland and, through its network of regional assessors, boasts a formidable reputation for instigating, modifying, and shaping change to the customer experience at visitor attractions across England.
The scheme acts as a benchmark, setting nationally agreed standards for visitor attractions in the UK that can demonstrate their commitment to customer focus ensuring high quality of service and experience.
Councillor Keith Watts, Chairman of Whitchurch Silk Mill Trust, said:
“It’s a living, industrial heritage site that weaves silk and aims to enthrall all who walk through its doors. For a small visitor attraction it punches well above its weight with the quality of service and events we are able to hold.”
Sue Tapliss, Manager at the Mill, said:
“The Visitor Attraction Quality Assurance Accreditation is designed to help us be responsive to visitors’ needs and expectations. It provides a reassuring official endorsement to prospective visitors that at Whitchurch Silk Mill they will receive a warm welcome and high standards.
This is mainly because of the hard work and enthusiasm of the Mill Team and the volunteers from the local community who make sure everything ready for the visitors.”
Make a visit
The Mill is open Tuesday to Sunday from 10.30am to 5pm.
Admission is Adults £4.50, Children £2.50 and Concessions £4.
If you gift aid your entrance money, the Mill can claim the tax back on it and you can come back to the Mill for free yourself as many times as you like over the next year.
Why not make it a regular visit so you can see the progress being made with silk production, changing displays and exhibitions, not to mention the development of the garden through the seasons.