Help us go for Gold! No-one knows the Mill better than our Mill Team, our volunteers, trustees and staff and you, our visitors and supporters.

As you are all aware, we have invested a lot of thinking about what will make an excellent visitor experience, from what the shop and cafe will look like, to new viewing areas and interpretation panels, to the new lift to the top floor. And we are in the process of delivering this infrastructure through the Heritage Lottery Funded Preserving the Fabric Project.

But the hard physical stuff isn’t enough!

You have told us that what is important to you is the interaction with the people you meet in whatever dealings you have with the Mill, when you
> call or email to enquire about opening times, etc.
> arrive on a coach trip
> the welcome you receive
> when you buy something in the shop
> enjoy our quality refreshments
> the responses to your questions from the Weavers and Tacklers and Guides
> or when you meeting the Chairman, trustees or the Mill Director at an event

When we re-open the Mill in a few months’ time after the extensive physical works, we want to ensure that our culture and associated behaviours are such that we enable every visitor to the Café, Shop and Mill to have a fault free, exceptional experience that they will remember fondly, tell all their friends about and indeed come again themselves.

So we want your views on what the culture should be that supports our aim to delight everyone. We will be hosting three workshops to gather your ideas in an informal and friendly gathering which will include paid members of the team, volunteers, trustees, visitors and cake!

To fit in with all our busy diaries and other commitments we want to set up three opportunities,
> a weekday afternoon
> a weekday evening and
> a Saturday morning

In the first instance please respond by the 7th March 2018 if you would like to attend and which of these alternatives fits your situation best – please give a first choice and a second – we will then be able to invite you to a specific date trying to balance numbers at the same time. Our intention is to run these events at the Gill Nethercott Centre. Each group will have a cross section of people to gain the maximum diversity of views – these views will then be pulled together and published later.

Therefore, you are cordially invited to one of three sessions where we wish to gain your views on how we can create a future culture of the Mill that is second to none and becomes the benchmark for similar organisations.

With many thanks and best wishes,


E: T: (01256) 892065