Visitors to the Silk Mill between September and December 2011 were invited to complete a simple questionnaire during their visit. There were 295 responses (just under 3% of the visitors). The raw results are in a document HERE and a summary is below – where percentages are rounded and so may not total 100%. Results from a visitor survey in 2007 are HERE.

Ease of finding the Mill:

  • Excellent 63%
  • Good 30%
  • Satisfactory 5%
  • Poor 2%

Audio / visual presentations:

  • Excellent 62%
  • Good 36%
  • Satisfactory 2%

Self-guided tour:

  • Excellent 52%
  • Good 43%
  • Satisfactory 5%

Disabled access:

  • Excellent 20%
  • Good 46%
  • Satisfactory 19%
  • Poor 15%

Tea room:

  • Excellent 38%
  • Good 41%
  • Satisfactory 20%
  • Poor 1%

Exhibitions:

  • Excellent 50%
  • Good 41%
  • Satisfactory 5%
  • Poor 1%

Educational activities:

  • Excellent 43%
  • Good 51%
  • Satisfactory 5%
  • Poor 1%

Shop:

  • Excellent 55%
  • Good 44%
  • Satisfactory 2%

Toilets:

  • Excellent 62%
  • Good 36%
  • Satisfactory 2%

Guidebook:

  • Excellent 78%
  • Good 18%
  • Poor 5%

Grounds:

  • Excellent 74%
  • Good 26%

Staff helpfulness:

  • Excellent 83%
  • Good 16%
  • Satisfactory 1%

Value for money:

  • Excellent 52%
  • Good 43%
  • Satisfactory 5%

Overall enjoyment of visit:

  • Excellent 63%
  • Good 35%
  • Satisfactory 2%